FAQ's
FAQ
How long are shipping times?
At PummaKitty, we understand the excitement of receiving your order quickly! That’s why we process and ship your products within two business days. Once your order has been shipped, it typically takes around five business days to arrive at your doorstep, depending on your location. You’ll receive tracking information as soon as your order is dispatched, so you can keep an eye on its progress every step of the way.
FAQ
Do you ship internationally?
Yes! We’re thrilled to offer worldwide shipping, ensuring that cat lovers everywhere can enjoy our products. No matter where you are, we’ll make sure your furry friend gets the best in comfort, quality, and style. Please note that shipping times may vary depending on your region, and additional customs or import fees may apply.
FAQ
What is your return policy?
Your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, you can return it within 14 days from the date of purchase. Whether it’s a change of mind or an issue with the product. Terms and conditions apply, so we recommend checking our detailed return policy on our website for more information.
FAQ
The item I want is out of stock. What do I do now?
We sincerely apologise if the item you are looking for is currently unavailable. Our team works hard to restock popular products as quickly as possible. We encourage you to visit our website regularly to stay updated on the latest inventory and new collections. Alternatively, you can sign up for our email notifications to be informed the moment your desired item is back in stock. Thank you for your patience and understanding as we work to meet your needs!
For any further questions, feel free to contact us here.